Shipping + Returns

SHIPPING

Production Time

Our candles are hand poured in small batches and made to order using all-natural soy wax and phthalate-free, high quality fragrance oils that are pet, baby, and pregnancy safe. Current production timeframe for made to order is 3-5 business days prior to shipping.

Standard Shipping

Standard delivery 4-10 business days, this may however be up to 14 days during busy periods or during the current pandemic. Express postage options available and calculated at checkout.

All packages are shipped via Australia Post to give you great service at the best possible price. For any enquiries about shipping please email hello@emberlasting.com

Please allow up to 3 business days for packing and dispatch. This may be extended during busy periods. Once your order has been shipped you will receive an email with tracking details and estimated delivery time. Please note some deliveries may be delayed due to the current pandemic. 

*STD DELIVERY WITHIN WESTERN AUSTRALIA
On average take 3-6 Business days

*STD DELIVERY FOR THE REST OF AUSTRALIA
On average between 6-11 Business days

International

Ember Lasting offer international shipping to New Zealand, United States and the United Kingdom, however if you are outside of these countries and wish to make a purchase this can be arranged via request. Please email hello@emberlasting.com

Please allow 4 weeks for your package to be received for international purchases.

Please note this is an estimate on shipping times. There may be some unforeseen delays due to Covid restrictions. We apologise for any inconvenience.

RETURNS

As our products are custom made to order, we do not offer any refunds on purchased items if you change your mind. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we also cannot accept returns on sale items or gift cards.